OPERATING MODEL EVOLUTION IN ACTION
Case Study
The Challenge : Adapting a successful organisation to new leadership, without transformation fatigue
Even strong operating models need to evolve. A large pharma client recognised theirs was no longer fit for purpose. They needed to align to long-term goals, break silos, and stay innovation ready without triggering change fatigue or losing momentum. They were looking for an evolution not overhaul
Align to new strategic expectations without starting from scratch
Enhance efficiency across time, data, and budget usage
Protect team energy by avoiding unnecessary disruption
OBJECTIVES
Discovery via surveys, interviews, and behavioural insights
Co-creation sprints with cross functional leaders and team members
Experimentation & testing, not top-down mandates
Feedback loops baked into the operating rhythm
Long-term evolution strategy handed over to internal teams
APPROACH
Increased resource efficiency. Less duplication, more data reuse, sharper prioritisation
Higher employee engagement. Co creation in shaping change boosted ownership and trust
Streamlined drug development. Faster iteration and clearer focus through team led improvements
RESULT
Focus on listening to the current environment
Evolution not rebuild, eased the transition
Co-create versus consulting from a distance
Built systems for long term success, knowing change never stops!
WHAT MADE THIS WORK
If you’re looking to translate strategy into clear execution, align stakeholders around shared priorities, and build momentum for sustainable change, we’d be happy to explore how this approach could apply to your context.